Case study / Delivered system
Aska Takeout
A connected takeout system that carries each order from conversation to pickup and feedback.
Restaurant operations
The operational problem
Takeout orders arriving during a service rush can quickly split attention across conversations, payment checks, kitchen updates, and pickup handoffs.
The operation needed one dependable intake channel for guests and one real-time pickup view for the team running service.
The system in three parts
- 01
WhatsApp ordering agent
An n8n-orchestrated, stateful conversation guides ordering in Portuguese or English, accounts for party size, writes to the database in real time, and supports edits or cancellations before confirmation.
- 02
Live pickup queue
A dashboard backed by Supabase Realtime keeps order status visible to kitchen and front-of-house, with admin, owner, and employee access plus an archived order log.
- 03
Payments and feedback loop
PIX payment status stays attached to the operational flow, while post-order NPS and CSAT collection feeds analytics and sentiment views for the owner.